Payment is due immediately upon purchase.
Cancellations are possible as long as the order has not been shipped, however cancellations are not possible on custom orders that have already been dyed.
Your files will be available to download once payment is confirmed.
All domestic orders are shipped using USPS First Class mail unless upgraded to USPS Priority, they also include tracking on all packages and insurance on Priority. International orders are all shipped using First Class mail and the tracking information may or may not be available, depending on the country it is going to.
Returns - Returns will not be accepted 30 beyond the shipped by date and must be in original, saleable condition. I am sorry but I cannot accept items that have been around cigarette smoke.
Lost Items - All orders are shipped with tracking numbers and will not be replaced if the tracking number states that it was delivered.
Wholesale Orders -
Please email me at firstname.lastname@example.org for wholesale terms and pricing.
Bulk Orders -
A bulk order constitutes 10 or more skeins for personal use. For bulk orders I will give a 20% discount, just send me a message and I will create a custom listing for the skeins that you would like and the discount will be applied before you purchase.